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General terms & conditions
Access to Tecca.ie
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
License for website access
www.tecca.ie grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tecca to Go t/a Tecca Limited. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not tecca.ie are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
When you place an order to purchase a product from Tecca to Go t/a Tecca Limited or tecca.ie, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send this Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Returns & refunds
At Tecca we want you to be happy with your purchase. If you are unhappy with your purchase, please let us know by emailing us at [email protected]
Tecca to Go t/a Tecca Limited deliver products in the Republic of Ireland only. We delivery next working day if the order is placed before 3pm, provided the item is in stock. (Please note. Next Day delivery is not available on Bank Holidays and Public Holidays) Orders over €40 are delivered free of charge. For orders under €40 a delivery charge of €9.00 will be applied.
Change of mind goods
In the event that you are unhappy with the goods that you have purchased, you can return the goods within 14 days of the sale date. Goods will only be accepted back in an unopened resalable condition accompanied with your purchase receipt. We will be happy to exchange the goods for items of equal or greater value.
Tecca reserves the right to charge a 15% re-stocking fee for opened items. We cannot accept open item returns for iPhones or products deemed unhygienic, such as in-ear ear phone or smart thermometers. Tecca reserves the right to refuse refunds if not accompanied by the original purchase receipt. Refunds will be processed as store credit.
In the event of you receiving a faulty or DOA item, Tecca will offer a full refund or exchange within 14 days of purchase. All faulty items must be returned to store where an inspection/assessment will be carried out to verify the fault.
Outside of the 14 days of purchase, Tecca reserves the right to repair the product under the Apple manufacturing warranty, or other Manufacturers warranty. In cases where products show signs of damage or miss-use, Tecca to Go t/a Tecca Limited reserves the right to charge an inspection fee and provide quotations for damaged parts. This does not affect your statutory rights.
Your consumer rights
Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 in Ireland and Consumer Rights Act 2015 in the UK & Northern Ireland and other applicable legislation. Under these Acts the purchaser of goods has a number of rights, including that: Goods must be of merchantable quality, fit for their purpose and must be as described. These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given. There may be circumstances where you are not entitled to a remedy. For further information about your consumer rights, visit the National Consumer Agency at www.nca.ie.
Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and are in addition to consumer rights provided under consumer law. The purchase and use of Apple products is subject to terms and conditions found at: https://www.apple.com/legal/sla/ and https://www.apple.com/legal/warranty/
We try to list availability information for products sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
When ordering goods from www.tecca.ie for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from tecca.ie, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.